Privacy Policy

1. Introduction

Welcome to MEIALA. We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have. This applies whether you browse or shop on our website or otherwise interact with us.

2. Information We Collect

Information you provide directly: Your name, email, shipping address, phone number, payment details, and any preferences you share when creating an account, placing an order, subscribing to updates, or contacting us.

Information we collect automatically: Device information, IP address, cookies, and usage data such as pages viewed, interactions, and purchase history.

3. How We Use Your Information

We use your information to:

1. Process and fulfill your orders, including delivery and returns.
   
2. Communicate about your orders, respond to inquiries, and provide customer support.
   
3. Offer personalized recommendations, promotions, and updates (only if you've opted in).
   
4. Detect and prevent fraud, ensure site security, and improve your shopping experience.
   
   

4. Sharing Your Information

We may share your data with:

Third-party service providers to support us—for example, shipping partners, payment gateways, and email platforms.

Affiliate brands or companies within the MEIALA group to improve services, subject to consent.

Legal agencies if required by law or to protect our rights.
We do not sell your personal data to any third party.

5. Cookies & Tracking

We use cookies and similar technologies to improve site performance, remember your preferences, and analyze traffic. For more details, please see our separate Cookie Policy.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no online system is completely secure. If you suspect any unauthorized activity, please contact us immediately.

7. Data Retention & Anonymization

We retain your personal information only as long as necessary for the purposes listed above or to comply with legal obligations (e.g., for taxation). In certain cases, your data may be anonymized for internal analysis, and once anonymized, will no longer be identifiable.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data,

Withdraw consent for marketing communications,

Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at the information below.

9. International Data Transfers

If your data is transferred outside India (for instance, to shipping or analytics providers), we’ll ensure it’s protected in accordance with applicable laws.

10. Children’s Privacy

We do not knowingly collect personal data from children under 13. If you're a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Policy Updates

We may update this policy periodically. Any significant changes will be notified via the website and/or email. Please review this policy regularly for updates.

12. Contact Us

For any privacy-related questions or requests, reach out to:
Email: info@meiala.com
Phone: +91 99771 99881

Address: STUDIO MEIALA LLP, Upper Ground Floor, Building No. B-102, Cabin no.2, Pushpanjali Enclave, Pitampura, New Delhi, North West Delhi, Delhi, 110034, India.

We're here to help.

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